❓FAQ
The Tiger.com web terminal offers a completely new way of managing positions — smart trades.
The mobile version is currently under development but is already available for trading
What is a smart trade?
A smart trade is a virtual position with predefined settings that is stored on Tiger.com servers. Smart trade settings are saved and will be executed even if the terminal is not active.
If a position is closed outside the Tiger.com web terminal, the smart trade must be archived manually. Learn more about smart trades:
Smart TradeImportant: pending orders in the web terminal are linked to smart trades and stored on Tiger.com servers. Only limit orders and exchange Stop Loss orders (available only for Bybit Futures) are placed on the exchange servers.
Why does the web terminal require hedge mode to be enabled?
The Tiger.com web terminal works only with hedge mode enabled. If hedge mode is disabled in your profile, you will see a notification and an activation button on the web terminal start page. If you trade simultaneously using Tiger.com Windows or macOS terminals, where hedge mode is not supported, you can use sub-accounts to trade in different modes. Learn more about sub-accounts in our article.
Trading questions
How do I start trading via the web terminal?
After connecting your account, you can create a new smart trade — either open a position immediately or place a pending order. The trade creation widget provides a full set of order settings: order type, direction, volume, margin, leverage, as well as basic SL/TP settings for orders and positions. More details:
A smart trade allows flexible position management: all settings are stored on Tiger.com servers and will work even if the terminal is not active.
How do I create a smart trade from an active position?
The Portfolio widget displays a list of active positions and your spot assets. Click the “+” icon on the right side of a position to create a smart trade.
What should I do if I closed a position in the broker account, but the smart trade is still active?
If the position is already closed on the exchange, any attempt to close it via a smart trade in the web terminal will not open a new position. In this case, the system will simply show an error. To complete the workflow, archive the smart trade manually.
Why does the error occur? The smart trade is no longer linked to an active exchange position, so it cannot be closed as a position — this is why the error message appears.
How can I change the Take Profit order type?
You can change it via the smart trade edit menu in the advanced settings:
Why don’t I see Stop Loss in the broker account?
Pending orders are stored on the terminal servers, while only limit orders are stored on the exchange servers — therefore, only limit orders are visible in the broker account. Exchange Stop Loss is currently available only for Bybit Futures. Other SL types are stored on Tiger.com web terminal servers and will execute even if the terminal is turned off.
Important: TP and SL are linked to your smart trade. If the trade is archived, SL/TP orders are removed.
Learn more about SL/TP:
Stop Loss & Take ProfitWill SL/TP be applied to a pending or limit order if the terminal is turned off?
Yes. Smart trade conditions are stored on Tiger.com servers — once trigger conditions are met, everything will execute exactly as if the terminal were active.
How can I move Stop Loss to breakeven?
This option works together with the TP ladder and becomes active only after setting at least two TP orders. Once the first TP is executed, SL will automatically move to breakeven.
Where can I see archived smart trades?
In the History tab of the Trades widget.
What should I send to support so we can resolve the issue faster?
During the beta testing phase, your feedback is extremely important to us. If you encounter unexpected behavior, please provide the support team with the following information:
Tiger.com Broker UID (in the Web Terminal Settings menu)
Instrument and exchange (e.g. BTCUSDT, Binance)
Date and time + your time zone
Video or screenshots clearly showing the issue
A short step-by-step description of your actions (so we can reproduce the issue)
Expected behavior: if the issue is related to a discrepancy, describe what you expected to see and why
If positions were closed unexpectedly — what else is needed?
To check the reason for position closure, please also provide a screenshot of the extended trade details from your Trader’s journal:
https://broker-docs.tiger.com/english-2/interface/traders-journal/my-trades
In some cases, information from the DevTools console may be required. Instructions are available in our article.
Accrual and deduction of the Funding fee
Funding fee calculations are performed by the exchange in accordance with its internal regulations. Tiger.com web terminal does not charge any additional commissions and only displays the accrual or deduction of the funding fee in the Tiger.com Broker profile, in the History section:
Funding fee calculations are generally performed every 8 hours (at 00:00, 08:00, and 16:00 UTC); however, for some instruments the interval may be shorter.
The actual time of accrual or deduction of the funding fee may differ by up to 1 minute from the scheduled calculation time set by the exchange. For example, if a trader opens a position at 08:00:59 (UTC), the funding fee may still be applied (either paid or received).
Example: A trader opens a position at 07:59:59 (UTC) and closes it at 08:00:01 (UTC). If the funding fee was calculated at 08:00:02 (UTC), the funding fee (whether paid or received) will not be applied to the trader.
You can find more details about the funding rate and how the mechanism works in the documentation of the respective exchange:
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